Digital Transformation
Let's make that next step together!
What I will do for you:
Separate the buzz from reality!
Identify the required business value
Formulate the digital roadmap
Create and validate the functional design
Design the development and implementation process
Be the development product owner
Be the implementation project manager
Introducing SETRAX Digital Transformation
The catalyst for revolutionizing the industrial field service market. With a focus on customer experience as your competitive advantage, SETRAX empowers businesses to thrive in the digital era and overcome the unique challenges of this dynamic industry.
In an ever-evolving industrial landscape, SETRAX is your trusted partner for driving innovation, efficiency, and growth. SETRAX’s comprehensive suite of digital transformation services is designed to enhance customer experience, optimize operations, and unlock new opportunities. Here's how we can help you succeed:
Seamless Customer Journey: Elevate your customer experience to new heights. SETRAX Digital Transformation ensures a seamless end-to-end customer journey, from initial contact to post-service support. By leveraging cutting-edge technologies and data-driven insights, we enable personalized interactions and timely solutions that exceed customer expectations.
Streamlined Operations: Embrace operational excellence through digitalization. SETRAX optimizes your field service operations, leveraging automation, IoT integration, and predictive analytics. Say goodbye to manual processes and inefficiencies, and embrace streamlined workflows that enhance productivity, reduce costs, and deliver faster service.
Data-Driven Decision Making: Leverage the power of data to drive strategic decisions. SETRAX helps you harness valuable insights from your operations, customer interactions, and market trends. By providing real-time analytics and actionable intelligence, we enable you to make informed decisions that fuel growth and stay ahead of the competition.
Agile and Scalable Solutions: Adapt and thrive in a rapidly changing environment. SETRAX Digital Transformation equips your business with agile and scalable solutions that can be easily tailored to your evolving needs. Whether you're expanding your operations or entering new markets, our flexible technologies and strategies ensure seamless growth.
Enhanced Connectivity: Connect your workforce, assets, and customers like never before. SETRAX integrates the power of IoT, cloud computing, and mobile solutions to establish a connected ecosystem. Seamlessly manage remote teams, monitor equipment performance, and enable real-time collaboration, driving efficiency and responsiveness.
Proactive Maintenance and Predictive Analytics: Minimize downtime and optimize maintenance strategies. SETRAX empowers you with predictive analytics and condition monitoring, enabling proactive maintenance and reducing unplanned breakdowns. Stay one step ahead, maximize asset performance, and ensure reliable service delivery.
Unlock the true potential of your industrial field service business with SETRAX Digital Transformation. The customer-centric approach, combined with cutting-edge technologies and tailored solutions, positions you as a leader in customer experience and drives sustainable growth.
Step into the digital age with confidence and embrace the competitive advantage of superior customer experience. Partner with SETRAX and transform your industrial field service operations for long-term success.
KPIs to measure SETRAX's success
When measuring the success of SETRAX Digital Transformation services, several key performance indicators (KPIs) can be considered. The specific KPIs may vary depending on your business goals, objectives, and the nature of the digital transformation initiatives. Here are some common KPIs that can help measure the effectiveness of SETRAX digital transformation services:
Customer Satisfaction: Measure customer satisfaction levels through surveys, feedback, or Net Promoter Score (NPS). It indicates the success of the digital transformation initiatives in delivering an improved customer experience.
Digital Adoption Rate: Measure the rate at which employees and customers adopt and utilize digital tools and platforms introduced during the digital transformation. It reflects the successful integration and acceptance of digital solutions within the organization.
Process Efficiency and Automation: Measure the impact of digital transformation on process efficiency and automation. KPIs can include reduced processing time, decreased error rates, increased process throughput, or cost savings achieved through automation.
Time to Market: Measure the time taken to bring new products, services, or updates to market as a result of digital transformation. A reduction in time to market indicates improved agility and responsiveness.
Cost Savings: Measure the cost savings achieved through digital transformation initiatives. It can include reduced operational costs, minimized manual effort, or optimized resource allocation.
Revenue Growth: Track the impact of digital transformation on revenue growth. KPIs can include increased sales, expanded customer base, higher average transaction value, or revenue generated from new digital channels.
Employee Productivity: Measure the impact of digital transformation on employee productivity. KPIs can include increased task completion rates, reduced manual effort, or improved collaboration and knowledge sharing among teams.
Data Analytics and Insights: Measure the effectiveness of data analytics and insights derived from digital transformation initiatives. KPIs can include the ability to generate actionable insights, improved decision-making, or enhanced forecasting accuracy.
System Uptime and Reliability: Measure the uptime and reliability of digital systems and platforms implemented during the transformation. KPIs can include system availability, response time, or mean time to resolve issues.
Competitive Advantage: Assess the organization's competitive advantage gained through digital transformation. This can include market share growth, customer acquisition rates, or customer retention rates compared to competitors.
It's important to align the chosen KPIs with the specific objectives and goals of the digital transformation initiatives. Regularly track and analyze these KPIs to evaluate the success of SETRAX digital transformation services, identify areas for improvement, and make data-driven decisions to drive continuous progress.
The challenges!
Are the expectations of your customers increasing?
Is your price level under pressure?
Are your costs under pressure?
The evolution of businesses has resulted in a widening gap between rising customer expectations and growing workforce challenges. Therefore, we need to get creative and look at new delivery methods to meet the customer demand. But introducing multiple channels to serve has created more complex experiences with a lack of resources to address these challenges.
Traditionally, different channels (Sales support, SAM, field service, contract execution, repair) operate under various local entity objectives + various business segment objectives, resulting in a disjointed customer experience. Because service is measured in silos, we fail to create the best and most efficient customer experience. We do not have the right structure in place, we do not have one way of working and we do not have the right data structure to learn about our potential improvement points.
The overall digitalisation strategy
Service is becoming more strategic than ever, and we need to evolve to look at the customer journey holistically across multiple channels. With advancements in data and smart technology, we can strategically identify the most cost-effective and efficient way to improve customer experience.
The main goals for the digital transition are:
Improve stakeholder collaboration
Capture and utilize knowledge
Create data insights
Capture your "business identity" (see page "Business Development")
How to cope with the huge application landscape!
In the example below can be seen how I think the future of the application landscape can be implemented.
Are your employees struggling to navigate through all the different applications?
Are your employees struggling to navigate through the complex organisation?
Is your controlling struggling to combine data into valuable insights?
Do you struggle to implement the processes that define your business identity in standard software tools?
Please consider putting one additional layer of software on top of all other applications. Please see the bottom blue bar (Business management layer). This layer represents the user interface with which all stakeholders (Customers, employees and vendors/partners) can get access to your platform and to information that is relevant to them. This layer will also be connected to all existing applications like your PLM, ERP, FSM etc.
In that same layer, you can then build the workflows which will improve the collaboration between all stakeholders. And it will help the same people to navigate through all applications.
By having all systems connected through this BM layer, you can create one data lake with which you can build your dashboarding, supported by Machine learning and AI to improve decision-making.
The challenge in creating this structure is having someone that has the domain knowledge and speaks the language of software development. Usually, the main risk is in the difference in paradigm between these two roles and the ability to interpret.
This role, this link between operation and software development, is something I can do for you. I have done this many times and I am more than happy to fulfil this task for you. If you are interested, please contact me!
