Digital Transformation

Let's make that next step together!

What I will do for you: 

Introducing SETRAX Digital Transformation 

The catalyst for revolutionizing the industrial field service market. With a focus on customer experience as your competitive advantage, SETRAX empowers businesses to thrive in the digital era and overcome the unique challenges of this dynamic industry.


In an ever-evolving industrial landscape, SETRAX is your trusted partner for driving innovation, efficiency, and growth. SETRAX’s comprehensive suite of digital transformation services is designed to enhance customer experience, optimize operations, and unlock new opportunities. Here's how we can help you succeed:


Unlock the true potential of your industrial field service business with SETRAX Digital Transformation. The customer-centric approach, combined with cutting-edge technologies and tailored solutions, positions you as a leader in customer experience and drives sustainable growth.


Step into the digital age with confidence and embrace the competitive advantage of superior customer experience. Partner with SETRAX and transform your industrial field service operations for long-term success.

KPIs to measure SETRAX's success

When measuring the success of SETRAX Digital Transformation services, several key performance indicators (KPIs) can be considered. The specific KPIs may vary depending on your business goals, objectives, and the nature of the digital transformation initiatives. Here are some common KPIs that can help measure the effectiveness of SETRAX digital transformation services:



It's important to align the chosen KPIs with the specific objectives and goals of the digital transformation initiatives. Regularly track and analyze these KPIs to evaluate the success of SETRAX digital transformation services, identify areas for improvement, and make data-driven decisions to drive continuous progress.

The challenges!

The evolution of businesses has resulted in a widening gap between rising customer expectations and growing workforce challenges. Therefore, we need to get creative and look at new delivery methods to meet the customer demand. But introducing multiple channels to serve has created more complex experiences with a lack of resources to address these challenges. 

Traditionally, different channels (Sales support, SAM, field service, contract execution, repair) operate under various local entity objectives + various business segment objectives, resulting in a disjointed customer experience. Because service is measured in silos, we fail to create the best and most efficient customer experience.  We do not have the right structure in place, we do not have one way of working and we do not have the right data structure to learn about our potential improvement points. 

The overall digitalisation strategy

Service is becoming more strategic than ever, and we need to evolve to look at the customer journey holistically across multiple channels. With advancements in data and smart technology, we can strategically identify the most cost-effective and efficient way to improve customer experience.

The main goals for the digital transition are: 

How to cope with the huge application landscape!

In the example below can be seen how I think the future of the application landscape can be implemented. 

Please consider putting one additional layer of software on top of all other applications. Please see the bottom blue bar (Business management layer). This layer represents the user interface with which all stakeholders (Customers, employees and vendors/partners) can get access to your platform and to information that is relevant to them. This layer will also be connected to all existing applications like your PLM, ERP, FSM etc.  

In that same layer, you can then build the workflows which will improve the collaboration between all stakeholders. And it will help the same people to navigate through all applications. 

By having all systems connected through this BM layer, you can create one data lake with which you can build your dashboarding, supported by Machine learning and AI to improve decision-making. 

The challenge in creating this structure is having someone that has the domain knowledge and speaks the language of software development. Usually, the main risk is in the difference in paradigm between these two roles and the ability to interpret. 

This role, this link between operation and software development, is something I can do for you. I have done this many times and I am more than happy to fulfil this task for you. If you are interested, please contact me!